Terms of Service

Welcome to eSIMHop. By accessing or using our services, you agree to these Terms of Service. eSIMHop (operated by Sesame Internet Service LLC, registered in Wyoming, USA) is an independent eSIM service platform and aggregator. We operate as an aggregator and marketplace of eSIM connectivity services, working with multiple third-party connectivity providers to offer digital eSIM data plans. We are NOT a mobile network operator or telecommunications carrier—network services are provided by established operators via our connectivity partners.

eSIMHop provides digital eSIM services through our platform:

• Digital eSIM delivery through our platform
• Access to various mobile data plans from our partner providers
• Customer support for eSIM activation and usage
• Online account management tools

Users must:

• Provide accurate information during registration and purchase
• Ensure their device is eSIM compatible before purchase
• Not resell or transfer eSIMs without authorization
• Use the service in compliance with local laws and regulations
• Maintain the security of their account credentials

• All prices are displayed in the selected currency and include applicable taxes
• Payment is required before eSIM delivery
• We accept various payment methods as displayed on our platform
• Prices may vary based on provider rates and market conditions

This section provides a high-level summary. Please refer to our dedicated Refund Policy page for full details on eligibility, timeframes, and procedures. If there is any inconsistency, the Refund Policy page will prevail.

• Refund eligibility depends on activation status, usage, and the reason for your request
• Full or partial refunds may be available for technical issues or service unavailability in advertised regions
• Additional conditions, limitations, and examples are described in our Refund Policy

• Service availability depends on our partner providers' coverage
• Network coverage and speed may vary by location
• We do not guarantee continuous, uninterrupted service
• Service updates or maintenance may cause temporary interruptions

As an aggregator platform:

• We are not responsible for network coverage or quality issues from providers
• Our liability is limited to the amount paid for the specific service
• We do not guarantee compatibility with all devices
• Force majeure events may affect service delivery

• We collect and process data as outlined in our Privacy Policy
• User data is shared with providers only as necessary for service delivery
• We implement industry-standard security measures
• Users have rights to access and control their personal data

We reserve the right to:

• Suspend or terminate services for violation of terms
• Cancel orders suspected of fraud or abuse
• Modify or discontinue services with reasonable notice

• We may update these terms with reasonable notice
• Continued use after changes constitutes acceptance
• Major changes will be notified via email or website announcement

For questions about these terms:

• Email: support@esimhop.com
• Support Hours: Daily via email
• Response Time: Within 24 hours